‘Dystopian’: Co-op becomes latest firm to put staff under AI surveillance

Source: www.theguardian.com · Section: business-tech · Bias: Center-Left · Published: Thu, 08 Oct 2026 09:00:16 GMT

Whistleblower says recording and analysis of all probate calls in Co-op Legal Services is oppressiveThe Co-op has become the latest employer to place workers under AI surveillance with an automated listening technology that rates every phone call some of them make to customers.In a system described as “oppressive and dystopian” by a whistleblower, Co-op Legal Services is using AI models to record, analyse and award a percentage score for interactions between agents and customers seeking advice about probate, wills and estates. Continue reading...

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