Sainsbury’s store pauses AI scanning after false shoplifting accusation

Source: www.theguardian.com · Section: business-tech · Bias: Left · Published: Mon, 17 Aug 2026 13:21:25 GMT

Supermarket chain says ‘human error’, not its Facewatch technology, to blame for ejecting a customerSainsbury’s has paused the use of AI face scanning in one of its stores after a customer was wrongly identified as a shoplifter and ejected from the shop.“I was embarrassed, mortified even, and felt quite humiliated and powerless,” Matt Arnold, 46, said of his ordeal. Continue reading...

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