Frustrated GP patients hang up as Yorkshire accent baffles AI receptionist

Source: www.theguardian.com · Section: business-tech · Bias: Center-Left · Published: Thu, 20 Aug 2026 09:25:57 GMT

‘Emma’ the Rotherham chatbot has 17 languages says AI firm – but health watchdog says system struggling with local ‘twangs’Patients in a South Yorkshire town are frustrated by an AI GP receptionist not understanding their “broad accents”, a health watchdog has said.Healthwatch Rotherham, a local health and social care watchdog, said a number of practices in the area had introduced a new AI receptionist called Emma. Continue reading...

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